Skip to main content

The title of this blog is a little misleading, because I am not going to discuss the products as much as I am going to discuss the process. From the time that I originally receive their email or phone call expressing their desire to have a consultation, I’m trying to figure out how to best solve their design or functional issues. That desire to make sure that they are satisfied doesn’t end until after the products are installed in the clients home or office.

One of the biggest problems that I regularly confront is the challenge of not prejudging my clients. There are a million clues out there as to what kind of person this client will be; from the car they drive to the neighborhood that they chose to live in, to the clothing or handbag they selected that day. But, over the years, while many of these stereotypes have proved true, had I not been willing to truly communicate, I would have missed opportunities to listen and then provide better solutions.

Mini Blinds

Basic Mini Blinds

One example that I can vividly remember was that of an older woman who was combining households with her single middle aged daughter. They bought a home in an extremely modest neighborhood, read inexpensive home, and there were no clues as to designer anything or that they liked to splurge on things. Under those circumstances, I don’t think that anyone would have blamed a window covering professional for suggesting some basic blinds or shades in that home. But, by taking a few minutes to consult with the family, I was able to determine that full draperies were more to their liking. What surprised me the most was that they spent more than ten percent of the value of the home on window coverings and drapery treatments.

Vignette Drapery

More designer drapery type product

I’ve always tried to spend more time with my clients than others typically do, so I can dig down deep into their true desires. It pays to have a degree in psychology. I don’t have one, but I still think the truism remains.

In conclusion, the question is product versus process. As with all life dilemmas, the answer falls somewhere in the middle, but you deserve to work with someone who at least knows the difference.

Recent Blog Articles Posted

Learn All The Basics of the Hunter Douglas Vignette DuoLite I recently shot a video about the Hunter Douglas Vignette Modern Roman Shades with DuoLite and I wanted to provide you with a lot of information to see if you’d like it in your home. It has become one of the most popular products that […]

Read More

Kempler Design is a Great Choice For Purchasing Custom Curtains Curtains and draperies are about to make a really big comeback for homes in the Reno and Lake Tahoe area. We’ve been in a very sleek design environment lately and changes are coming. The more that people feel stressed over other areas of life, the […]

Read More

Contact Us

If you are looking for helpful window treatment information and tips, then please call 775-857-3100, or complete our online request form.